Before You Arrive
Floridays Resort Frequently Asked Questions
We’re so pleased that you’ve selected the Floridays Resort Orlando as your vacation destination during your Central Florida visit. We can’t wait to welcome you in person to our beautiful resort.
If you’ve reserved your stay with us directly through our FloridaysResortOrlando.com website, or with our Central Reservations Office, we’ll be ready for you
, since we have all your vital information in our system already.
However, if you’ve booked through a third party, sometimes we are missing some important information in our system. We know you’re coming, but may not know the details of your travel. To be sure we’re properly prepared for your arrival, we’ve created the form below, so you can fill us in on your travel details, to be sure your arrival is as smooth as possible.
Before you arrive, there may be some information that would be helpful for you to know. Below is a list of Frequently Asked Questions, and their Answers, which may answer some of the questions you’ve been thinking about. If you have other questions that we haven’t answered here, send us a message
and we’ll get back to you promptly.
What is the hotel check-in and check-out time?
Check in time is 4:00 PM and check out is 11:00 AM.
Does the hotel accept pets?
Yes. Guests are permitted to have up to two common domestic pets weighing no more than 25 lbs. There is a one time non-refundable cleaning fee of $200 for both pets, per stay. Click here to see our pet policy.
Does the hotel offer housekeeping?
Yes. The hotel offers complimentary refresh service, which is replacing towels, removing trash and making beds. For additional cleaning there will be a fee of $40 for a 2-bedroom and $48 for a 3-bedroom.
Does the hotel offer shuttle service to the airport?
The hotel does not provide Airport Transportation. Taxi cabs are easily available and we are more than happy to coordinate them for you, to or from the airport. An average taxi cab ride is between $45-$50 for up to 4 people, one way. In addition, Sterling Transportation does "Meet & Greets" for arriving guests at the airport and takes them to our hotel. For a minimum of 5 people, the fee is $55. And the return from the Resort to the airport is $45. You can contact them at 800-630-9006 to coordinate any of your transportation needs while in Central Florida. You can also email Sterling at: email@example.com.
Does the hotel offer shuttle service to theme parks?
The hotel offers scheduled shuttles to Epcot (for Walt Disney World theme parks), SeaWorld, Universal, Wet 'n Wild and Aquatica. The shuttle times will vary depending on the hours of the theme parks. Click here for the most current shuttle schedule. Sterling Transportation (see above question) also can arrange private car transportation to any destination within Central Florida.
What is the hotel service fee?
The hotel service fee includes self-parking, unlimited local & 800-number phone calls, Wi-Fi internet in all suites and public areas, use of the fitness center, and scheduled theme park shuttles. Guests will be charged $12.25, plus tax, per suite, per night, not included in the room rate.
Is there a way to purchase theme park tickets at the hotel?
There is a concierge desk located in the hotel lobby where guests can purchase tickets (theme park tickets, dinner show tickets, etc.) except for Disney tickets. For complete concierge services please contact 321-329-4038.
Is there a grocery store close by or can groceries be delivered?
Publix grocery is within walking distance of the hotel. You can take advantage of the Garden Grocer and order groceries to be delivered in your room prior to your arrival or during your stay. Visit the Garden Grocer site.
How many people can sleep in a 2-bedroom suite?
The 2-bedroom suite sleeps up to six. Click here to see photos.
How many people can sleep in a 3-bedroom suite?
The 3-bedroom suite sleeps up to eight. Click here to see photos.
Does the hotel have a business center?
Yes, it is located in the hotel lobby. The cost is $0.20 per minute and $0.75 per page to print. There is no charge to print boarding passes.
What is the check in age?
Guests who are checking in need to be 21 years of age.
Does the rate include breakfast?
No, the Palm Café on property does serve breakfast, lunch and dinner cooked to order.
Is there Internet access?
There is wireless Internet throughout the property and in all the suites. Wi-FI access is included with the resort fee.
Can the hotel accept boxes for a guest who has not checked in?
We can accept packages prior to arrival. Package handling fees start at $20 for one small package (under 25 pounds) and $25 for any package over 25 pounds, for every 5 days held. Additional fees for more or larger packages or longer times may apply. Please contact the hotel directly at (407)-238-7700 for the exact fee. Check with the Bellman or Front Desk if you are expecting a package.
Please be sure it is addressed to: ARRIVING GUEST: (NAME ON YOUR RESERVATION). Packages without names of reserved arriving guests will be returned.
What time does the pool close?
Do you have a restaurant on property and what are the hours of operation?
Yes, our Palm Café is open from 7:00 AM - 10:00 PM on weekdays and 7:00 AM - 11:00 PM on the weekends, and our Pool Bar opens at 11:00 AM daily.
Can I park my commercial truck or commercial vehicle in the Floridays parking lot during my resort stay?
No, sorry. Unfortunately, commercial vehicles or trucks are not permitted in our parking lots. Please make arrangements to park them elsewhere in approved parking outside of Floridays property, and arrange shuttle transportation to and from the resort from your vehicle. This is in accordance with the Filed Documents of Floridays Orlando Ventures, LLC, which govern the rules of operation of Floridays Resort Orlando.
What's the best way for me to drive to Floridays Resort Orlando (without getting lost)?
Check out our "Map & Directions" section of this website. There you'll find driving directions, our street address (12562 International Dr., Orlando, FL 32821) and our location on Google Maps, which will help you or your GPS find us. Some people like to enter longitude/latitude in their GPS, to help accuracy. Floridays is at: 28.386379,-81.481562. Also, please note, we are located directly behind the BENIHANA restaurant, so you'll turn in immediately south of that restaurant, and you'll see the "Floridays Temporary Entrance" sign there. Or you can call if you get lost: 407-238-7700.
What restaurants or shops are nearby Floridays?
Floridays Resort Orlando is located along International Drive where restaurants, attractions, and shopping is a short ride away. Click here for International Drive visitor information.
Will my credit card be charged when checking into Floridays?
Upon check-in, we will run an "authorization" on the card for the total room charges, plus $50/day/suite for any potential incidental charges. The card will not be charged prior to the guest's check-out.
Bank Debit / Check Cards: If the debit/check card you are using is attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay, in addition to $50.00 per day, that is held in case of incidental charges. These funds may be held by your financial institution for seven business days or longer after your departure.
What is Floridays' Smoking Policy?
We are a non-smoking property. However, smoking is allowed in outdoor public areas and on the balconies with the balcony door closed. A $250 cleaning and freshening fee will be added to your bill should we find evidence of smoking in your room.