Orlando, FL, July 10, 2012 –Paramount Hospitality Management’s Rod O’Connor, GM of the Floridays Resort Orlando, was tapped to be one of TripAdvisor’s expert speakers during their “Master Class,” held this week in Orlando at the Waldorf-Astoria Bonnet Creek.
When TripAdvisor was planning this Master Class in Orlando, they looked for a local hotel property who personified the successes resulting from leveraging the tools available through TripAdvisor. Having been ranked as the #1 hotel in Orlando (of 338 Orlando hotels) for more than a year, Floridays Resort Orlando, managed by Paramount Hospitality Management, LLC, was a logical choice.
Floridays’ General Manager, Rod O’Connor, presented, “Floridays’ Climb to #1. TripAdvisor, the Flag of Credibility,” to hospitality industry attendees from throughout Florida. Rod shared the resort’s background and “secrets” which has allowed Floridays to work its way up to a consistent #1 position, since starting at #10 at its opening in 2006.
“There really ARE no secrets to getting to and staying at #1 on TripAdvisor,” said Rod O’Connor. “The core principle is to deliver outstanding Customer Service at every touch point in the guest’s experience, exceed guest expectations, and encourage guests to share their good experiences on TripAdvisor. That culture is inherent to every property managed by Paramount Hospitality.”
According to Marco Manzie, president of Paramount Hospitality Management, LLC, (http://www.ParamountHospitality.com), “I couldn’t be more pleased that Rod was selected to do this presentation. He has consistently led the Floridays team, in every operational area of the resort, encouraging and motivating every team member to take ownership and responsibility for delivering the outstanding guest service that results in outstanding guest reviews. He emulates the standards required by Paramount Hospitality, in the management of each of our properties.”
And it doesn’t stop with outstanding guest reviews. The “proof is in the pudding.” Floridays has enjoyed increased Average Daily Rates (ADR), increased RevPAR (Revenue Per Occupied Room) and bottom-line profits, directly proportionate to the rise in rank.
Leading off the Master Class, TripAdvisor’s key management laid out the importance of working with TripAdvisor, and the various opportunities available to hotels, to optimize their reputations and, ultimately, increase business. Key presentations were given by Brian Payea, Head of Industry Relations (TripAdvisor), V.J. Kelley, Business Development Manager (TripAdvisor) Plus, Daniel Edward Craig, hotel consultant and author, shared the key principles for maintaining an outstanding online reputation.
About Paramount Hospitality Management:
Paramount Hospitality Management is a full-service management organization for hotels, resorts, condo-hotels, vacation ownership and a combination of mixed-use. Its Executive Team consists of Hospitality Industry veterans with more than 150 years of combined hotel and resort management experience. Their cohesive skills and expertise in operations, revenue management and marketing were acquired during years of respective tenure at some of the most prestigious and recognized brands in the business.
The Company applies the strictest traditional hotel operating standards in both full-service and mixed-use properties, which include the highest level of guest service, establishing the criteria that would eventually become a standard in the hospitality industry.
TripAdvisor® is the world's largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor-branded sites make up the largest travel community in the world, with more than 56 million unique monthly visitors, and over 60 million reviews and opinions. The sites operate in 30 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to TripAdvisor's millions of monthly visitors. http://www.TripAdvisor.com.