Terms & Conditions

View the terms and conditions for Floridays Resort

FAQs

Before you arrive, there may be some information that would be helpful for you to know. Below is a list of Frequently Asked Questions, and their Answers, which may answer some of the questions you’ve been thinking about. If you have other questions that we haven’t answered here, to send us a message, and we’ll get back to you promptly.

What is the hotel check-in and check-out time? 
Check in time is 4:00 PM and check out is 11:00 AM.

Does the hotel accept pets? 
Yes. Guests are permitted to have up to two common domestic pets weighing no more than 25 lbs. There is a one time non-refundable cleaning fee of $200 for both pets, per stay. Click here to see our pet policy.

Does the hotel offer housekeeping?

Yes. The hotel offers complimentary refresh service, which is replacing towels, removing trash and making beds. For additional cleaning there will be a fee of $40 for a 2-bedroom and $48 for a 3-bedroom.

What is the hotel service fee? 
The hotel service fee includes self-parking, unlimited local & 800-number phone calls, Wi-Fi internet in all suites and public areas, use of the fitness center, and scheduled theme park shuttles. Guests will be charged $14.75, plus tax, per suite, per night, not included in the room rate.

Will my credit card be charged when checking into Floridays?
Upon check-in, we will run an "authorization" on the card for the total room charges, plus $50/day/suite for any potential incidental charges. The card will not be charged prior to the guest's check-out.

Bank Debit / Check Cards: If the debit/check card you are using is attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay, in addition to $50.00 per day, that is held in case of incidental charges. These funds may be held by your financial institution for seven business days or longer after your departure.

Does the hotel offer shuttle service to the airport?

The hotel does not provide Airport Transportation. Taxi cabs are easily available and we are more than happy to coordinate for you, to or from the airport. An average taxi cab ride is between $45-$50 for up to 4 people, one way. In addition, there is transporation with Diamond Ground Transportation. Please contact them at 407-298-5466 or email dccres@diamondcabco.com

Does the hotel offer shuttle service to theme parks? 
The hotel offers scheduled shuttles to Epcot (for Walt Disney World theme parks), SeaWorld, Universal, Wet 'n Wild and Aquatica. The shuttle times will vary depending on the hours of the theme parks. Sterling Transportation (see above question) also can arrange private car transportation to any destination within Central Florida.

Is there a way to purchase theme park tickets at the hotel? 
There is a concierge desk located in the hotel lobby where guests can purchase tickets (theme park tickets, dinner show tickets, etc.) except for Disney tickets. For complete concierge services please contact 321-329-4038.

Is there a grocery store close by? 
Yes, Publix grocery is within walking distance of the hotel.

Does the hotel offer a grocery delivery service? 

Yes, we partner with Orlando Grocery Express. With Orlando Grocery Express, you can shop whenever you want and have everything delivered right to your door. Guests can order Grocery delivery is available 7 days a week. Low delivery fee of $14 with no additional surcharges. Minimum grocery order is $40. Orders over $200 are delivered FREE. Find out more information and place your orders here.

How many people can sleep in a 2-bedroom suite? 
The 2-bedroom suite sleeps up to six.

How many people can sleep in a 3-bedroom suite? 
The 3-bedroom suite sleeps up to eight.

Does the hotel have a business center? 
Yes, it is located in the hotel lobby. The cost is $0.20 per minute and $0.75 per page to print. There is no charge to print boarding passes.

What is the check in age? 
Guests who are checking in need to be 21 years of age.

Does the rate include breakfast? 
No, the Palm Café on property does serve breakfast, lunch and dinner cooked to order.

Is there Internet access? 
Yes, there is wireless Internet throughout the property and in all the suites.

Can the hotel accept boxes for a guest who has not checked in? 
Yes. Package handling fees start at $20 for one small package (under 25 pounds) and $25 for any package over 25 pounds, for every 5 days held. Additional fees for more or larger packages or longer times may apply. Please contact the hotel directly at (407)-238-7700 for the exact fee. Check with the Bellman or Front Desk if you are expecting a package.
Please be sure it is addressed to: ARRIVING GUEST: (NAME ON YOUR RESERVATION). Packages without names of reserved arriving guests will be returned.

What time does the pool close? 
11:00 PM.

Do you have a restaurant on property and what are the hours of operation?
Yes, our Palm Café is open from 7:00 AM - 10:00 PM on weekdays and 7:00 AM - 11:00 PM on the weekends, and our Pool Bar opens at 11:00 AM daily.

Can I park my commercial truck or commercial vehicle in the Floridays parking lot during my resort stay?
No, sorry. Unfortunately, commercial vehicles or trucks are not permitted in our parking lots. Please make arrangements to park them elsewhere, in approved parking outside of Floridays property, and arrange shuttle transportation to and from the resort from your vehicle. This is in accordance with the Filed Documents of Floridays Orlando Ventures, LLC, which govern the rules of operation of Floridays Resort Orlando.

What's the best way for me to drive to Floridays Resort Orlando (without getting lost)?
Check out our "Map & Directions" section of this website. There you'll find driving directions, our street address (12562 International Dr., Orlando, FL 32821) and our location on Google Maps, which will help you or your GPS find us. Some people like to enter longitude/latitude in their GPS, to help accuracy. Floridays is at: 28.386379,-81.481562. Also, please note, we are located directly behind the BENIHANA restaurant, so you'll turn in immediately south of that restaurant, and you'll see the "Floridays Temporary Entrance" sign there. Or you can call if you get lost: 407-238-7700.

What restaurants or shops are nearby Floridays?
Floridays Resort Orlando is located along International Drive where restaurants, attractions, and shopping is a short ride away. Click here for International Drive visitor information.

What is Floridays' Smoking Policy?
We are a non-smoking property. However, smoking is allowed in outdoor public areas and on the balconies with the balcony door closed. A $250 cleaning and freshening fee will be added to your bill should we find evidence of smoking in your room.

 PRIVACY POLICY/TERMS & CONDITIONS

What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

-- To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.

-- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

-- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

-- To administer a contest, promotion, survey or other site feature

-- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also see our Terms and Conditions section (below) establishing the use, disclaimers, and limitations of liability governing the use of this website.

Your Consent
By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 1/07/2016.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

12562 International Drive
Orlando, Florida 32821
United States
Email
Phone:  (877) 821-3018

Terms & Conditions -- Web Content and Materials

The information and materials contained in this web site are for marketing and informational purposes only and do not purport to be any measure of complete disclosure about Floridays Resort® Orlando or its affiliates and/or subsidiaries (hereinafter collectively referred to as the "Company"). For further information regarding the Company please see the General Information section of this website. The terms and conditions of, the access to and use of the information and materials contained in this web site are subject to change without notice. Not all products and services are available in all areas, and your eligibility for any particular product or service is subject to the final approval and acceptance of the Company.

THE COMPANY MAY DISCONTINUE OR MAKE CHANGES TO THE INFORMATION, PRODUCTS OR SERVICES DESCRIBED IN THIS WEB SITE AT ANY TIME. THE INFORMATION, PRODUCTS OR SERVICES IN THIS WEB SITE SHALL NOT BE DEEMED ACCURATE OR CURRENT EXCEPT AS OF THE DATE OF POSTING AND ARE SUBJECT TO CHANGE WITHOUT NOTICE. THE COMPANY DOES NOT UNDERTAKE, AND SPECIFICALLY DISCLAIMS, ANY OBLIGATION OR RESPONSIBILITY TO UPDATE OR AMEND THE INFORMATION, PRODUCTS OR SERVICES DESCRIBED IN THIS WEB SITE. THE COMPANY RESERVES THE RIGHT TO TERMINATE ANY OR ALL PRODUCTS SERVICES OR OFFERINGS, IF ANY, SET FORTH IN THIS WEB SITE WITHOUT PRIOR NOTICE. FURTHERMORE, BY OFFERING INFORMATION, PRODUCTS OR SERVICES VIA THIS WEB SITE, NO SOLICITATION IS MADE BY THE COMPANY TO ANY PERSON TO USE SUCH INFORMATION, PRODUCTS OR SERVICES IN JURISDICTIONS WHERE THE PROVISION OF SUCH INFORMATION, PRODUCTS OR SERVICES IS PROHIBITED BY LAW.